2021回顾

Showroom expansion

This year, we converted the back of our store, our former warehouse, into the caravan awning section of our showroom. The third national lockdown gave us the chance to move our stock to a new warehouse, and remodel this part of our store. This expansion has opened up the store, allows us to showcase far more caravan awnings, including ranges which we haven’t been able to show before, and gives us more space for customers to explore our showroom. This section of our showroom has been open for 6 months now, and the space was greatly appreciated during our crazy summer season!

Website

With all the lockdowns, 2021 was the perfect time to focus on our website, and 2021 has been the busiest year yet for our website and websales team! In February of 2021 we moved out of the in-store warehouse to a separate area to keep up with the demand for orders, and in May of 2021 we moved again to our own separate on-site warehouse and office. The website certainly kept us busy throughout the lockdowns (and for the rest of the year!), and our expansion has meant we are able to offer far more stock online, fast turnaround times, and excellent customer care.

Staff

Customer care, and positive customer experiences are extremely important to us, and something we prioritise. Therefore, to enhance customers instore experience we have expanded our team to increase staff availability. When we are busy it is important that there are staff on hand to offer support and advice to our customers, whilst also ensuring that the phone queries are being answered, and sales can be processed. We have also employed more ‘behind the scenes’ staff to deal with queries, aftercare, and website related aid for customers. Our team is always growing, and positive customer experiences and caring for customers is at the heart of everything we do.

Packing and Shipping Orders

我们真正想在2021年优先考虑的另一个领域是我们的在线订单经验 - 特别是订单的包装和运输。对环境友好对我们来说是如此重要，因此我们做出了有意识的决定，重用所有盒子和包装材料。这取得了巨大的成功，我们派遣的每一个订单都已发送到重复使用的盒子中。

我们还想简化我们的交付过程，因此将使用的快递员数量降至最低。此外，尽可能使用DPD来确保客户可以访问跟踪详细信息，并能够在每一步（从我们的标签到到达何时到达他们的家中）完全最新。

2022的目标

现在，当我们期待新的一年以及即将发生的事情时，我们在店内和在线上发生了许多激动人心的事情，我们迫不及待地想与客户分享！

Our New Stock System

在2022年1月，我们将在店内和在线安装新的库存系统。该系统将提高我们的内部效率和准确性，并使我们的客户更加无缝地购物。我们希望这将使整个业务的沟通更加轻松，同时还可以确保我们的股票系统更准确，并且库存更容易用于您的购买，但是您选择与我们一起购物。

我们的新陈列室

2022年，我们将开设最新的陈列室；25m x 30m的字幕。这将使我们能够增加帐篷，遮阳篷和配件的显示范围。因此，我们将能够持有更多的产品库存并提供新的产品。我们希望这不仅可以增强与我们一起购物的体验，而且还将使我们的陈列室成为英国最大的室内帐篷和遮阳篷。我们还将在我们的商店中引入触摸屏显示器，以增强客户体验，并让您更好地了解我们的产品系列。

With our new stock system and showroom, our stock availability should be far greater and more consistent for both websales and indoor sales as this will allow for more regular restocks and greater capacity to hold products!

我们的停车场

2022年我们将also be having a carpark remodel! If you’ve visited us recently you may have noticed that some changes have already started taking place. We have gotten rid of our playground area and are in the process of replacing that space with electric charging points as part of our bid to be more eco-friendly that we started last year with the changes to our postage and packaging system. Also, we have nearly completed our new delivery entrance, there will soon be a separate entrance to our site for all delivery vehicles so that there will be no lorries or large vans driving through our carpark, making it a safer place for our customers.

感谢您在2021年的所有支持，没有客户，我们将无法度过。我们期待实施这些更改，并与大家见面，无论是在店内，在线还是通过电话，以帮助您最好的户外冒险！